Counseling Shortcuts Products & Services Delivery Agreement
Company Name: Eguruzy Learning Shortcuts Private Limited ("Company", "We", "Us")
Website: www.counselingshortcuts.com
Customer/User: ("You", "Client", "User")
Scope of Agreement
This Agreement outlines the terms and conditions governing the delivery of all products and services offered by the Company, including but not limited to:
Academic Counseling & Guidance Sessions
Personalized Study Programs
Subject-Specific Tuition (Online/Offline)
Entrance / Competitive Exam Preparation (CUET, JEE, etc.)
Paid Resources, Notes, and Recorded Materials
Any bundled or one-time educational services
Mode of Delivery
All services will be delivered digitally unless otherwise specified in the offer.
Live sessions shall be conducted via authorized platforms (MS Teams, Zoom, Google Meet, etc.).
Recorded content, notes, and worksheets will be shared through secure company-managed platforms or email/WhatsApp/LMS, as applicable.
For in-person sessions (if applicable), location, timing, and frequency will be mutually decided and confirmed in writing.
Timeline & Scheduling
Delivery timelines vary by program and package. You will receive a session calendar or module plan within 3 business days of enrollment.
Session scheduling is subject to counselor availability and shift assignments.
Rescheduling or cancellations must follow the 24-hour notice policy; otherwise, the session is considered delivered.
Responsibilities
Company Responsibilities:
To deliver services as described in your enrollment plan/package.
To maintain quality standards in content, delivery, and support.
To ensure access to assigned educators or counselors.
User Responsibilities:
Attend sessions as per schedule.
Provide required academic inputs and documentation honestly.
Avoid abusive behavior or misrepresentation in any form.
Non-Delivery & Disputes
If any part of the service is not delivered:
The user must report the issue within 48 hours of the missed delivery via email at [support@counselingshortcuts.com].
Resolution will be attempted via rescheduling, substitution, or refund as per company policy.
Refunds & Cancellations
All refund and cancellation terms are governed by the separate Refund Policy available at [https://counselingshortcuts.com/programs-terms].
Once a session or module is marked delivered, it is non-refundable.
Intellectual Property
All materials (videos, notes, presentations, etc.) are the property of the Company. Redistribution, resale, or recording is strictly prohibited unless permitted in writing.
Jurisdiction
This Agreement shall be governed by Indian law. Any disputes arising out of this Agreement shall be subject to the exclusive jurisdiction of the competent courts at Allahabad, Uttar Pradesh, only.
Modification & Updates
Company may modify this Delivery Agreement at any time. Continued use of our services implies acceptance of the revised terms.
Acceptance
By enrolling in or accessing any of our services or programs, you agree to be bound by the terms of this Delivery Agreement.
Severability
If any provision of these terms and conditions shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of these terms and conditions are invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.
BY PURCHASING OUR PACKAGES, PARENT / USER ACKNOWLEDGES THAT SHE/HE HAS READ AND UNDERSTOOD THESE TERMS AND CONDITIONS, AGREES THAT THESE PROVISIONS ARE REASONABLE, AND VOLUNTARILY AGREES TO ABIDE BY ITS TERMS.