Program Terms & Refund Policy

Program Terms and Conditions & Refund Policy

Any family that has purchased our services has agreed to these terms and conditions.

The parties have entered into this Agreement to provide services to the student. In connection with providing such services and as an element of the consideration for entering into this Agreement, the Parent/Student agrees to accept the following terms and conditions of this Agreement and in consideration of the mutual promises herein contained, the receipt and sufficiency of which is hereby accepted/eGuruzy Learning Shortcuts Private Limited and Parent/Student agree as follows.

Fees Payable to the Company

Parent/Student shall be responsible to pay eGuruzy for Services provided and agreed to during their call with the Admissions Specialist.

Refund Policy

Once your first session has occurred, students/families have 72 hours to express their concern and provide feedback by emailing us at support@eguruzy.com. If necessary, we will switch the consultant/mentor assigned to deliver services to ensure client satisfaction and to resolve the situation. We want to move forward in the best way possible to support your child to ensure a positive experience.

It is your responsibility to let our team know after your child’s first session, within 72 hours, if you are unsatisfied with our services and share your concerns with us to receive a refund. After the 72 hours of your first session with the consultant, no refunds will be processed.

We encourage families to use our services to the fullest extent. Should Families/Students decide not to use all of the services purchased or mentorship sessions purchased, there will be no partial refunds on your initial purchase price.

Refund processing: All refunds granted will be completed less the processing fee. This is variable depending on the platform used to purchase the services and can range between 5% and 8%. These fees are determined by the banks, credit card companies and payment processors, not by eGuruzy or Counseling Shortcuts.

Refund Timeline

We understand that circumstances may change, and we strive to provide a fair refund policy. Below is our refund timeline for eGuruzy Learning programs:

1. Refund Eligibility

Refunds are applicable only under the following conditions:

A refund request is submitted within the allowed timeframe (detailed below).
The request meets the eligibility criteria outlined in our Terms and Conditions.

2. Refund Request Deadlines

*Exceptional circumstances include medical emergencies or documented unforeseen hardships. Proof may be required.

Program Type	Refund Request Deadline	Refund Amount
One-Time Sessions	24 hours before the scheduled session	Full refund minus transaction fees
Short-Term Courses (1–4 weeks)	Within 7 days of program start	50% refund
Long-Term Courses (4+ weeks)	Within 15 days of program start	75% refund
Custom Learning Plans & 1:1 Tutoring	Within 7 days of first session	Prorated refund based on used hours
Specialized Learning Programs	Non-refundable unless exceptional circumstances apply*	Case-by-case basis

3. Refund Processing Time

Approved refunds will be processed within 7-14 business days from the date of approval.
Refunds will be issued using the original payment method.
Any applicable transaction fees may be deducted.

4. How to Request a Refund

To request a refund, please email support@eguruzy.com with the following details:

Full Name
Program Name
Payment Receipt or Transaction ID
Reason for Refund Request

We review refund requests within 3-5 business days and will notify you of the outcome via email.

For any questions, feel free to contact our support team.

Shipping Timeline & Details

1. Digital & Dedicated Program Access

Since eGuruzy Learning primarily offers online courses, online certification courses and 1-on-1 dedicated learning and counseling programs, most resources and course materials are delivered digitally. Below is the expected delivery timeline for each service:

Program Type	Delivery Method	Estimated Delivery Time
Live 1:1 Sessions	Virtual Meeting Link (Email)	Sent within 24 hours of payment confirmation
Short-Term & Long-Term Courses	Online Portal Access (Email)	Within 24 hours of payment confirmation
Custom Learning Plans	Personalized Digital Materials (Email)	Sent within 3-5 business days
Specialized Learning Programs	Digital/Physical Materials (if applicable)	Varies (details provided at enrollment)

2. Physical Material Shipping (If Applicable)

In cases where a program includes printed materials or other physical resources:

Processing Time: Orders are processed within 3-5 business days after purchase.
Shipping Methods: Standard shipping via recognized carriers (e.g., USPS, FedEx, DHL, BlurDart).
Estimated Delivery:
- Domestic Orders: 7-10 business days
- International Orders: 10-21 business days, depending on location

3. Tracking & Support

If applicable, tracking details for physical shipments will be sent via email once the order is dispatched.
If you do not receive digital access or physical materials within the specified timeframe, contact us at support@eguruzy.com.

4. Shipping Fees & Responsibilities

Digital materials are included in the course fee (no shipping costs).
Physical shipments may include additional shipping fees, calculated at checkout.
eGuruzy is not responsible for delays caused by customs, courier issues, or incorrect addresses provided at checkout.

For any shipping-related questions, feel free to reach out to our support team.

Hourly and Session Expectations

The number of hours of support or number of sessions that your child will receive varies depending on the package you have chosen, the needs of your child, and the amount of support required. For example, our essay editing team does various rounds of editing work to save you and your child time, and we also have consultants ensuring everything is handled in a timely and effective way including the application submission process online. Rest assured that our goal is to provide a world-class service to you as a family. Everything is customized to each child as every child is different, yet we follow a time-tested and results-oriented process that we have refined and perfected over many years working with thousands of students. You will be paired with a team member to ensure great results in an accelerated time frame. Your welcome email will give you the exact details of what is included in your service purchase.

Services Provided

Mentorship and Capstone

Mentorship: If your child is between the 1st grade and the 11th grade, this program provides guidance and mentorship regarding academics, extracurricular activities, and leadership experiences.

As a guideline, our standard protocol is two counseling sessions per month at 60 minutes per session. Sessions do not roll-over to the next month or accumulate.

In addition, as part of this program you will have email access to our consulting team via email 24/7 – this protocol is typically used for families from 6th grade to 12th grade.

Please note, we may make recommendations if needed regarding stress and anxiety for your child by recommending tutoring or test prep services, and these are additional cost services if you work with us or other companies. Our goal is to create a conscious, healthy environment for your child while they navigate their academic career and work with our mentors on managing their time and best practices for being a high performing student.

Capstone: This is our 10-week group program. All expectations are written in our welcome email.

Tuitoring Program

Our tutoring rates vary depending on what service is requested. Please note if you have a session and do not cancel within 24 hours of the session, it is a full 100% charge for the cancellation of the appointment, as another student could have taken the appointment.

If you need to make changes to your appointments or any questions that you may have, please direct them to support@eguruzy.com.

If there are any issues with tutor selection, we can change your tutor out to ensure your child is happy with their tutor. Our tutors are trained and have experience working with students. Please note, we make no guarantees with our tutoring as it is highly dependent on your student and the efforts they put in. We have seen in some cases, students increase their scores on the SAT by 200-400 points and ACT with 4-12 point increases. For the WPPSI/ISEE/OLSAT, we have helped students get into some of the most sought out private schools globally. Please remember to be on time for appointments and have your child ready for sessions.

As a guideline, our standard protocol is two counseling sessions per month at 60 minutes per session. Sessions do not roll-over to the next month or accumulate.

In addition, as part of this program you will have email access to our consulting team via email 24/7 – this protocol is typically used for families from 6th grade to 12th grade.

Capstone: This is our 10-week group program. All expectations are written in our welcome email.

Live Counseling Logistics Support And Common Application Form For College Admissions And Counseling: Counseling Shortcuts

The number of hours of support or number of sessions that your child receives varies depending on the package you have chosen and the needs of your child. Please note if you have a session and do not cancel within 24 hours of the session, it is a full 100% charge for the cancellation of the appointment.

Once your first session has occurred students/families have 48 hours to express any concerns and please provide feedback by emailing us at support@eguruzy.com. If necessary, we will go ahead and switch the consultant assigned to deliver services to ensure client satisfaction and to ensure that we are able to resolve the situation. We want to move forward in the best way possible to support your child to ensure a positive experience.

If that is not a solution that works for you, it is your responsibility to let our team know after your child’s first session with a consultant, within 48 hours, if you are unsatisfied with our services it is up to you to share your concerns with our support team by email within 48 hours of the first session to receive a full refund. After 48 hours no refunds will be processed.

Please note, we make no guarantees about the admissions acceptance as this is up to the individual schools. We will do everything we can to ensure your child has the best chance of acceptance. Our welcome email gives you all information and expectations of this program.

Once services under the Live Counseling Support & Guide Program are initiated – such as college / university shortlisting, choice filling, document verification, registration, or application submission – the service fee becomes completely non-refundable.
If a student declines to proceed with admission or drops out of the counseling process after filing or seat allotment, no refund will be issued, and the full amount remains payable.
A refund will be considered only if the university or institution formally rejects the application for reasons not caused by the student, and this must be supported by official documentation from the university.
eGuruzy is not responsible for admission denial due to incomplete, incorrect, or misleading information or documents provided by the student or family.
This is a strict no-refund policy for these programs. By enrolling and making payment, you agree to all the terms and conditions stated.

1. Nature of Services

Counseling Shortcuts provides consultancy, counseling, guidance and admission support services only.

The Company does NOT:

Guarantee admission
Provide seat blocking or reservation
Influence any college, university, or counseling authority

All services are effort-based and not result-oriented.

2. Scope of Services

Services may include:

Live Counseling Sessions (1:1 / Group)
College & Course Shortlisting
Application / Form Filling Assistance
Choice Filling Strategy
Counseling Round Support
Document Verification & Guidance
Admission Tracking & Alerts
Logistics Support

3. Service Validity

Services are valid only for the current admission cycle / defined duration
Validity is communicated at the time of enrollment
Services automatically terminate after validity expiry
No extension unless explicitly agreed in writing

4. Service Charges & Pricing Policy

4.1 Dynamic & Usage-Based Pricing

All service charges are:

Usage-based
Work-dependent
Variable based on services availed

Pricing depends on:

Number of counseling sessions
Number of applications/authorities
Participation in counseling rounds
Add-on services

4.2 Independent Billable Units

Each of the following is treated as a separate paid service:

Counseling Sessions
Application / Authority Filing
Counseling Round Participation
Add-on Services

4.3 Package-Based Usage

Services are limited as per the selected package/plan
Limits are communicated at the time of purchase
These limits are binding

4.4 Additional Usage Charges

Any usage beyond package limits is chargeable
Includes extra sessions, filings, rounds, or services
Must be paid in advance

4.5 Service Suspension / Termination

Upon exhaustion of included services:

- Services may be paused or terminated
- Continued service requires additional payment

4.6 Pricing Acceptance

Charges are deemed accepted once payment is made by the Client.

5. Refund Policy

5.1 No Refund After Service Initiation

No refund shall be provided once:

Any session is conducted
Any application or form is processed
Any counseling round is participated
Any service work has started

5.2 No Refund Regardless Of

Admission outcome
Rank, merit, or allotment
Change in decision by the Client
Discontinuation by the Client

5.3 No Partial Refund

Unused services are non-refundable
Skipped services/rounds are non-refundable

5.4 Limited Pre-Service Refund

Only within 24 hours of payment
Only if no service has been initiated
Up to 10% processing charges may apply

6. Government / College Fee Disclaimer

The Company does NOT collect:

Government security deposits
Tuition fees
Admission fees
Seat booking charges

6.1 Payment Responsibility

All such fees must be paid directly by the Client to official authority portals.

6.2 Important Clarification

Payments made to the Company are strictly for service/consultancy charges only and not any institutional or government fee.

7. No Verbal Commitment

No verbal assurance or promise shall be legally binding
Only written terms in this policy shall apply

8. Official Communication

Only communication via:

Official WhatsApp
Registered email
Authorized company channels

shall be considered valid.

9. Proof of Service Delivery

The Company may maintain:

Call recordings
Session logs
Chat/email history

These shall be treated as valid proof of service delivery.

10. Client Responsibilities

The Client agrees to:

Provide accurate information
Submit documents on time
Follow deadlines and instructions

Any delay due to Client negligence shall not be the Company’s responsibility.

11. Add-On Services

Additional services are chargeable
Charges are non-refundable
Usage implies acceptance

12. Payment Terms

Payments must be made only to official company accounts
The Company is not responsible for payments made to individuals
All payments are non-transferable

13. Misconduct & Unauthorized Dealings

No involvement with third-party agents
No unauthorized payments

Violation may result in service termination without refund.

14. Limitation of Liability

The Company is not responsible for:

Admission rejection
Changes in counseling policies
External authority decisions
Technical/server issues

15. Timelines & Deemed Acceptance

Any issue must be reported within 48 hours
Otherwise, the service shall be considered accepted by the Client

16. Post-Validity Claim Restriction

No claims shall be entertained after:

Service validity expiry
Completion of admission cycle

17. Re-Engagement

Any service request after completion shall be treated as:

A new engagement and charged separately

18. Force Majeure

The Company shall not be liable for delays due to:

Government changes
System failures
Uncontrollable events

19. Data Usage

Client data shall be used strictly for service delivery purposes and handled in accordance with applicable data protection laws.

20. Voluntary Payment Declaration

The Client confirms that payment is made voluntarily without any pressure or coercion.

21. Entire Agreement

These Terms constitute the complete agreement between the Company and the Client. No external or verbal claims shall apply.

22. False / Misleading Complaints

In case of false or misleading complaints, the Company reserves the right to take appropriate legal action.

23. Closure of Engagement

After completion or expiry:

Service is considered closed
No further liability remains

24. Dispute Resolution & Jurisdiction

Disputes shall first be attempted to be resolved amicably or through arbitration
Jurisdiction: Allahabad, Uttar Pradesh (India)
Applicable Law: Indian Law

25. Acceptance of Terms

By accessing services or making payment, the Client confirms that they have read, understood, and agreed to these Terms & Conditions and Refund Policy.

26. Version Control

The applicable version of these Terms shall be the one published at the time of payment or enrollment.

Digital Online Courses – Refund and Cancellation (https://digital.eguruzy.com/)

1. RETURNS

Our return policy lasts 1 days (24hrs) for the items marked as refundable at product detail page from the date of purchase. Past 1 day since activation, unfortunately we can’t offer you a refund.

The returns would be applicable on those items, who has listed inappropriately i.e. missing data or information/video content that has been displayed on the detail page and no cancellation shall be allowed once purchased.

Each item/service listed by us will be available up to certain duration of time, and dependent on your period of purchase. Therefore once the subscription period will gets over item would not be accessible and no refund/return would be applicable.

2. REFUNDS

Once your return request is received and inspected, we will send you an email to notify for the approval of the refund request. We will also notify you of the rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit /debit card or original method of payment, within a certain amount of days.

3. LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. It can take up to 7-10 business days for a refund to be processed and to show up in your bank account.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@eguruzy.com

4. EXCHANGES

We only refund the amount. If you want to exchange it with other item, send us an email at info@eguruzy.com or Send refund request from the link available in your customer account section.

5. DE-ACTIVATE / DELETE ACCOUNT

Any eGuruzy mobile app (IOS or Android) or web user can delete their eGuruzy user account at any point of time.
To delete an account from APP, a user must visit the My Dashboard Page from the left menu. At the bottom of the page, there a Deactivate Account link is available, by clicking on the link user needs to accept the Delete Account Terms, once accepted a user shall be able to view and press Delete My Account button. Once clicked the user account shall be deactivated immediately with logout event and post 90 days of Delete Account user data shall be removed permanently.
However, eGuruzy also provides the right to user if he/she has accidently deleted the account, can be retrieved within 15 days of removal by sending mail on info@eguruzy.com post successful verification by our technical team.

Terms and Conditions

As stated by law, we cannot and do not make any guarantees about your child’s ability to get results or gain acceptance to any colleges with our ideas, information, programs or strategies.

We will make our best effort to know your child and your family, but results in this program are up to you. We’re here to help by giving your child our expert guidance and greatest strategies to move them forward, faster. However, nothing in this agreement or any of our websites or emails is a promise or guarantee of the future. Any acceptance rates or statistics referenced on any of our sites or emails, or marketing messages are simply estimates or projections or past results, and should not be considered exact, actual or as a promise of potential results – all numbers are illustrative only.

Just as with any coaching relationship, it is up to the student and the family to follow protocol, and with this, you can absolutely achieve great results. It is required that your child shows up for their sessions, follows up, and books all appointments in an organized manner to get the best results using our consulting program.

Setting Expectations – To get the Best Value for College Admissions

At eGuruzy Learning, we have been doing this for the past several years, and so we have a certain level of service we like to deliver. When you have appointments set by our consulting department, please note that you are required to put the information on your calendar, and show up for appointments. If you do not show up for an appointment or cancel within the 24 hour cancellation window, you forfeit the session. If you miss more than 2 sessions we cannot guarantee that you will be able to complete your package within the program timeframe and you may be required to extend your program at an additional cost.

When you email your questions to our support department, please first try to get all questions answered during your session time. If they are not answered, please reach out to your consultant directly by email. If you reach out in between touch base appointments, please note that in the rare event that the response time is greater than 72 hours, our consultants are likely to checking in with each other, as well as our management team, to make sure we are giving thorough answers back to your questions – instead of just a knee-jerk response to your question.

If the questions are easy, we may respond within 48-72 hours, but we need to make sure that we are being extremely thorough with your questions regarding your child and setting expectations on response time. Our response times do not include time outside of business hours, which are Monday through Saturday 10:00am-6:00pm India Standard Time.

In addition, we expect our families to follow our software that we use to ensure that all communication is tracked and in one place. It is the latest software available in college admissions to help students with their college admissions process, and we want families to use this software in order to ensure all of us are on the same page and all communication is tracked within the software versus lots of emails.

Obligations of eGuruzy Learning Team

eGuruzy Learning shall select a counselor for the Student. eGuruzy Learning shall make arrangements with a different counselor to teach the Student in the event the assigned counselor cannot continue the assignment due to conditions beyond eGuruzy Learning’ control. We do not guarantee that you will have the same consultant throughout your time with us, as we believe in a team approach and involving multiple viewpoints to ensure success in our programs.

eGuruzy Learning and the consultant shall keep confidential all information of the Student and shall not contact other parties involved in Student’s education only at the written permission of the Student.

The counselor shall at no time be required or obliged to execute homework or assignments on behalf of the Student.

Obligations of the Student

The Student undertakes to assist the counselor in identifying problem areas in which the Student needs specific assistance. The Student agrees to book all appointments in a timely fashion and schedule them to ensure success in the program.

The Student agrees to behave in a cordial manner and treat the consultant with respect.

The Student agrees that assignments, exercises or homework form an integral part of the experience and the Student undertakes to complete such work in a timely manner. The Student takes lead in the sessions and parents are not to be leading the sessions with counselor but can accompany the students as the session continues. The Student and Parent have read through all documents and onboarding information and agree to all the terms stated.

Severability

If any provision of these terms and conditions shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of these terms and conditions are invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

BY PURCHASING THIS PACKAGE, PARENT ACKNOWLEDGES THAT SHE/HE HAS READ AND UNDERSTOOD THESE TERMS AND CONDITIONS, AGREES THAT THESE PROVISIONS ARE REASONABLE, AND VOLUNTARILY AGREES TO ABIDE BY ITS TERMS.